By using the angelsounds.si online store, you agree to all of the following terms of sale.
Company Name: Kremca.net d.o.o.
address: 21 Toma Zupana Street, 4202 Naklo, EU Slovenia
Tax code: SI57646465
telephone / Viber: 00386 41 864 556
All prices are in EUR and include a 22% value added tax (VAT).
The prices quoted are for orders placed online only.
Despite tremendous efforts to provide the most up-to-date and accurate information, the pricing information may be incorrect. In this case, or if the price of the item changes during the processing of the order, the bidder will allow the buyer to withdraw from the purchase, while at the same time the bidder will offer the buyer a solution that will go to mutual satisfaction.
Prices do not include postage.
Right of withdrawal, return of goods:
The consumer has the right to inform the company within 14 days of picking up the goods (to the email address email@example.com to withdraw from the contract without having to give a reason for his decision. The only cost that is borne by the consumer in connection with The goods must be returned to the seller within 14 days of the message of the cancellation (purchase) delivered. The company returns the payment received with the same payment method used by the consumer unless the payer settles the amount with cash to the courier of the delivery service. All payments the seller receives from the delivery service are executed through a transaction account, so the seller agrees to make a refund on the transaction account as soon as possible German time and not later than 14 days following the completion of repayment.
We do not accept redemption packages.
If the product you received is damaged or unusable, please send it to our address within 10 days:
21 Toma Zupana Street
4202 Naklo, Slovenia
We do not accept redemption packages.
Please provide the shipment with a copy of the invoice and a description of the error or. product damage. If the error or. damage resulting from improper handling of the product cannot be replaced.
The consumer may claim defects in the purchased goods either from the warranty or from the defect in kind, as provided by the Consumer Protection Act – ZVPOt.
The consumer who has duly informed the seller of the defect has the right to require the seller to:
debug the goods or
returns a portion of the amount paid in proportion to the error or
replace the defective goods with new flawless goods or
returns the amount paid.
In any case, the consumer shall also have the right to demand from the seller damages, in particular the reimbursement of the costs of materials, spare parts, labor, transfer and transport of products resulting from the fulfillment of the obligations referred to in the previous paragraph of this Article.
The rights of the consumer referred to in the first paragraph shall expire two years after the day when he informed the seller of a material error.
Return of damaged shipments
If, upon picking up the shipment, you notice that the item or package is physically damaged, lacks contents or shows signs of opening, you must initiate a complaint procedure with Pošta Slovenije. To do this, bring the parcel to the post office that delivered the parcel to you and alert the postal staff that you need to fill out the Damaged Consignment Record form, which you then sign. Together with Pošta Slovenia we will ensure that the complaint is resolved as soon as possible.
Method of payment:
- To summarize: upon receipt of the shipment you pay the value of the shipment to the postal clerk.
- Pro forma invoice: We will send you an invoice. When we receive your transfer, we recommend that you send the goods or have them ready for your personal receipt.
- Direct bank transaction: You are transferring the purchase amount to our business account. After receiving the order, we will send you the ordered products.
- Payment Cards: MasterCard, Visa
Technical items are warranted. The warranty is indicated on the warranty card or invoice. The guarantee is valid according to the instructions on the warranty card and when submitting the invoice. Warranty information is also provided on the product introduction page. In the latter case, the buyer may contact the provider to provide up-to-date information.
Delivery and delivery time:
Delivery in Slovenia is via Pošta Slovenije.
Usually ships in stock the same day or. within 3 working days at the latest. In the case of payment on the TRR, the delivery period shall begin on the first working day following receipt of the payment receipt.
If the delivery time for the ordered product is longer, the tenderer shall send the user / buyer an electronic notification of the estimated possible delivery time. The Provider reserves the right to restrict or suspend the sale of certain or even all products for a fixed or indefinite period of time, to restrict access to the online store for a fixed or indefinite period, to completely stop access to the online store or otherwise restrict or suspend the operation of the online store.
The postage price is € 3.85 incl. Tax.
You can pick up the goods in person in Ljubljana or Naklo pri Kranju. – By appointment only.
The Provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The provider assumes no responsibility and cannot be held liable for any damage to the computer / hardware or other property and any virus entries that could affect the user’s equipment due to website visit, text downloads, images, data. The user is also responsible for the protection of personal data by ensuring the security of his / her username and password and adequate software (antivirus) protection of his / her computer. The user guarantees the accuracy and truthfulness of all the information provided and is liable to the provider for any damage caused by inaccurate and untrue information.
The right to privacy
The Bidder undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004), the Electronic Communications Act (ZEK, Official Gazette of the Republic of Slovenia, No. 43/2004) and the law on insurance. All information obtained from the website: www.angelsounds.si will be used solely for the purpose of sending information materials, offers, invoices and other necessary communications.
Dismissal of liability
The provider does his best to ensure that the information published on the website is up-to-date and correct. However, in some cases, it may not be possible for the product provider to deliver to you because it is sold out and out of stock. However, the properties of the items, delivery time or price may change so quickly that the provider fails to correct the information on the web pages. In such a case, the tenderer will inform the buyer of the changes and allow him to cancel the order or replace the item ordered.
Although the provider makes every effort to provide accurate photographs of sales items, all photographs must be taken as symbolic. Photos do not guarantee the property of the item.
The Bidder reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior notice.
Complaints and disputes
The provider complies with the applicable consumer protection legislation. The Bidder shall make every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of difficulties, the buyer may contact by telephone or email. The complaint shall be submitted via email at firstname.lastname@example.org. The procedure for handling the complaint is confidential. The company is working to resolve disputes out of court.
The Bidder reserves the right of ownership of the shipped products until they are fully paid. All prices are in EUR.